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Return & Refund Policy | Easy Returns and Hassle-Free Refunds at LUKIST

Effective Date: April 23, 2025

Shop with confidence at LUKIST. Learn about our simple return process, refund timelines, and how we ensure a hassle-free experience if you need to return or exchange your product.

At LUKIST.COM, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help. Please read our return and refund policy below:

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition that you received it.

  • The item must be in its original packaging.

  • The return request must be initiated within 30 days of the delivery date.

  • Proof of purchase (order number or invoice) is required.

Note: Certain items such as clearance products, custom orders, or items marked as “non-returnable” are not eligible for return.

2. How to Start a Return

To initiate a return, please email us at support@lukist.com with:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Once approved, we’ll provide you with return instructions and the shipping address.

3. Return Shipping

  • Customer Responsibility: Unless the item is defective or incorrect due to our error, you are responsible for return shipping costs.

  • Tracking Recommended: We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email.

  • If approved, your refund will be processed within 7–10 business days and automatically applied to your original payment method.

  • Original shipping charges are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to get a different item, please return the original item and place a new order separately.

6. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@lukist.com. We will cover all costs associated with replacing or repairing the item.

7. Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing the order. Once an order has shipped, it cannot be canceled.

8. Contact Information

For any questions about our return and refund policy, please contact us:

  • Email: support@lukist.com

  • Phone: +85252003279

  • Address: Unit B,13/F,Shing Lee Comm Building,No.8.Wing Kut St Central,Hongkong